Today, rail networks around the world have become denser, with trains running at higher speeds and carrying more passengers and heavier loads than ever before. The combination of these factors has put significant pressure on existing infrastructure, resulting in an increased need for inspection and maintenance of rail services. Alermak leads the industry in providing the most comprehensive portfolio of inspection and measurement technologies. leading innovation
Alermak provides sales and customer services as a trusted leader in the development of high-tech solutions for overhead line maintenance vehicles, wire hoists, pantograph measurement systems, rail guiding systems, track maintenance tools and equipment manufacturing. With our innovation-driven culture, we are distinguished by our ability to develop all the software and equipment at the core of our solutions in-house. This key competitive advantage sets us apart from other suppliers by elevating our products and services to a new level.
We focus on our customers
Responding to our customers’ needs has always been a priority for us. This ongoing commitment gives us wonderful insight into what they really need. It is our difference that allows us to ensure the success of your projects.
After-sales services
As Alermak, we are here to assist our clients not only during the sale but after as well. We believe that the purpose of the sale does not end with the closing of the deal, and we believe that you should stay together even after you have purchased the product or service. To achieve this, we place great emphasis on customer service and use your feedback to help us improve and strengthen communication with our technical support team.
Technical Support
We have online technical support that allows our customers to contact us to ask questions, resolve an issue, or request information about the products or services they receive. Increasing customer satisfaction is always a priority for Alermak.
Feedback
As Alermak, we know that feedback from our customers is key to building trust. We place a high value on email surveys that our customers respond to online about the products they purchase. We value honest feedback that will help us improve our products and services in the future. We analyze feedback from our customers to improve our products and better tailor them to the needs of our target audience.
Follow-up
Following up on the solutions we provide, we stay in touch with our customers to check that everything is going well and we work out quick solutions to any negative impact.
We value the sustainability of the relationships we have built, and we bring our national solutions together and tailor them to their needs: Rail Maintenance and Equipment, Defense Systems, Tunnel Projects and Equipment, Subway Projects and Maintenance, and On-board Equipment.
Our Service Areas
Railways Maintenance and Equipment
- Mini Locomotives, Rail Roller Stands, Catenary Maintenance Vehicle, Tower Wagons,
- Wire Train, Emergency Recovery Vehicles,
- Railroad Cranes, Scissor Lifts,
- Track Measurement Devices, Pantographs, Conference Carriage,
- Rail Transportation Systems, Railway Differentials, 4×4 Drive Train Units,
- Bogie Test Stand/Bench, Axle Measuring Machines, Bogie Turntables, Railway Lifting Jacks,
- Pantograph Test Bench, 4×4 Ballast Machine, Horizontal Directional Drilling (HDD) Rig, Bogie Wash Systems,
- Tunnel Washing Trucks.
Defense Systems
- Armored Cars for VIP, Bulletproof Car, Armored Tank Transporter,
- Transmission for Armored VIP Vehicles, Portable Armor for Vehicle Protection, Portable Safety Barricade,
- Armored Shield.
Tunnel Projects and Equipment
- Tunnel Locomotives, Cement Wagons, Segment Wagons,
- TBM Spare Parts, Drums,
- Bulletproof Shield.
Metro Maintenance and Projects
- Csr Bombardier Train Transmissions, Quartax Pins,
- Couplings, Subway Shock Absorbers, Bogie Overhauls,
- Axle Overhauls, Rail Grinding, Rail Welding,
- Hub Welding, Frog & Switch Grinder,
- Ballast Series.
On-Board Equipment
- Garbage Truck,
- Road marking Trucks
- Tree Lifter,
- Cranes, Bucket Trucks,
- Man Lifts
